Junior Field Technician

About the Role

As ourJunior Field Technicianbased in Cornwall, you will report to theHead of Technicaland play an important role in supporting the maintenance and repair of coffee machines for customers across North Cornwall. You'll work closely with our experiencedSenior TechnicianandField Technicianin the region, providing a strong support network as you develop your skills.

This is primarily a field-based role, although you will also assist with occasional workshop activities, equipment preparation, installations, preventative maintenance, and fault diagnosis. You'll receive a comprehensive onboarding programme, followed by hands-on training and ongoing development opportunities to help you build your technical expertise and progress your career.

What You’ll Be Doing

• Assist with the installation, servicing, refurbishment, and repair of espresso machines, grinders, and hot water systems.

• Support the installation and maintenance of water filtration systems at customer sites, ensuring equipment performs reliably and efficiently.

• Carry out planned maintenance visits and assist with reactive service calls, helping to diagnose faults and resolve technical issues.

• Manage stock movements through our service management app, maintaining accurate records of parts used and stock levels.

• Keep your service van clean, organised, well-stocked, and ready for daily operations.

• Work closely with the Workshop Coordinator and Technical Service Coordinator to ensure jobs are scheduled efficiently and the correct parts are available.

• Complete service records and documentation accurately and in a timely manner.

• Deliver excellent customer service, communicating professionally and representing Origin positively at all customer sites.

• Support workshop operations and goods-in/goods-out activities when required.

• Safely use hand tools and equipment on a daily basis, undertaking manual handling and lifting as part of the role.

• Maintain a clean, safe, and organised working environment, both in the workshop and on customer premises.

• Follow company SOPs, health & safety procedures, and industry best practices at all times.

What You’ll Bring

Skills & Behaviours

• Open to growing skills and knowledge with guidance from experienced team members.

• A hands-on problem solver with a curious, practical mindset.

• High attention to detail with a methodical, organised approach.

• Efficient in digital tools and comfortable with workflow systems.

• Flexible and reliable – ready for early starts or the occasional overrun.

• Friendly and clear communicator, building positive relationships with customers and colleagues.

• Strong timekeeping and a proactive attitude.

• Full UK Driving Licence required

Values & Mindset

• You take pride in doing things well, every time.

• You’re motivated by collaboration and care about your impact.

• You embrace new learning opportunities and want to grow in a technical career.

• You represent Origin’s values through every interaction.

Desirable Extras

• Barista experience or confidence using espresso machines.

• Understanding of goods-in/goods-out workflows.

• Experience working both independently and within a values-driven team.

• A passion for good coffee – or at least a growing one!
  

Working at Origin

• 26 days’ holiday, including your birthday off, plus flexible bank holidays

• Unlimited coffee and discounts on merchandise and partner products

• B Corp certified and proudly independent

• People-first culture with meaningful, values-led work

• SCA training and learning opportunities for everyone

• Enhanced family leave, sick pay, period leave, and personal days

• 5% employer pension contribution

• 24/7 Employee Assistance Programme and GP service

• Two paid volunteering days each year

Everyone is welcome at Origin

We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need.

Why join us?

At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable.